Business Communications for HR Leaders & HR department (Presented by Kristen Deutsch | New Focus HR)
Do you communicate with others regularly in your job? Do you think about the delivery and timing of your message as well as the characteristics of your audience prior to sending your message? Most of us don’t and for that reason, among others, results in communication breaking down within our organization. Learning the art of giving effective criticism, speaking assertively, stopping the slang, using humor and communicating bad news are critical to communicating effectively. In addition, learning the do’s and don’ts of face-to-face, business calls, email, blogging, cell phones, teleconferencing, video conferencing and written communications is essential. However, even more important in today’s workplace is understanding the differences between how genders communicate as well as cultural diversity. Leaders who are sensitive to their own communication responsibilities within their organization will see the benefits of effective communication through increased initiative, teamwork, accountability, quality, productivity, consistency and safety, to name a few. Plan to attend this session and you too can help to improve all of these things within your organization by learning how to be a better communicator. About Kristen Shingleton DeutschKristen Shingleton Deutsch has over 25 years of management and human resources experience. She received her B.S. from Michigan State University and an M.B.A. from Indiana Wesleyan University. She has continued her excellence in the HR profession by attaining her certification as a Certified Compensation Professional (CCP) through the WorldatWork Society, Phoenix, Arizona, and as a trainer for Development Dimensions International (DDI), Pittsburgh, Pennsylvania, in their Interaction Management/Skills for an Empowered Workforce Program
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